FAQ: Fidget Cube: A Vinyl Desk Toy

Check out the project updates on Kickstarter

I want to order multiple Fidget Cubes.

No problem! Check out some of our higher tiers that offer 2, 5, and 10 Fidget Cubes at a discounted rate! Last updated: Tue, Aug 30 2016 6:43 pm EDT

How can I get free shipping?

We offer free US shipping on orders of 2 Fidget Cubes or more, and free worldwide shipping on orders of 5 Fidget Cubes or more! Last updated: Wed, Sep 7 2016 1:03 am EDT

When will I be charged for my pledge?

Your card will not be charged until the project has come to an end on October 19, 2016, with 100% or more funding. Last updated: Tue, Aug 30 2016 6:43 pm EDT

Are you guaranteeing delivery of my reward on or before December 2016?

While we will certainly be working non-stop to ensure we get every last backer reward shipped out as early as possible, our target delivery of December 2016 is just that - a target. If you’re familiar with the processes involved in bringing a product through development, you probably know that there are many factors that are outside of our control once we go to production. With our current timeline, we are extremely optimistic that we will be able to deliver before Christmas 2016. We will do everything in our power to avoid shipping later than our goal of December 2016, but this date is not a guarantee. Last updated: Tue, Aug 30 2016 6:43 pm EDT

What is your refund policy?

Due to the nature of Kickstarter, we cannot offer refunds to backers once the project ends, with the exception of the unlikely instance of a defective reward being shipped out. Once the campaign ends, your pledges are put to use immediately to ensure that Fidget Cube enters into production as soon as possible. Therefore, we cannot offer refunds once the campaign has ended. Last updated: Tue, Aug 30 2016 6:43 pm EDT

I live outside the United States. Will I have to pay duties/VAT to receive my reward?

This depends on your local tax code. Any applicable duties/VAT are the sole responsibility of the backer, and not our team. We have absolutely no control over charging each backer additional duties/VAT at the time the pledge is made, and so these fees (if applicable) may be imposed at the time of receiving the package. If you are unsure whether or not you will be charged duties/VAT at the time of receiving your reward, please get in touch with your local post office. Last updated: Tue, Aug 30 2016 6:43 pm EDT

What shipping method will you use to send my reward?

For all US backers, we’ll likely be using First Class Mail via USPS. For international backers, we are still exploring options between FedEx, UPS, and USPS. Due to variations in how international shipments are handled by the destination country, there are certain instances in which international backers may experience a delay of several days to several weeks once the package has arrived in its country of destination. Rest assured, this is likely due to a slight holdup in the customs process, and once this process has taken its course your reward will arrive. Last updated: Tue, Aug 30 2016 6:43 pm EDT

Am I awesome?

Probably. But just to be sure, have you backed Fidget Cube yet? Hint: select Yes or No below for the official answer... Last updated: Tue, Aug 30 2016 6:43 pm EDT

Yes

Yep! Our hunch was right. You’re awesome. Last updated: Tue, Aug 30 2016 6:43 pm EDT

No

Hmm… the verdict’s still out on this one, but there’s a pretty simple way you could solidify your awesome status. ;) Last updated: Tue, Aug 30 2016 6:43 pm EDT

Are the pictures on this page of the final version of Fidget Cube?

No, but they're pretty darn close! The Fidget Cubes you're seeing in our video and images on this page are the final prototypes of our design. The final version of Fidget Cube will be very close to this, though small changes in materials, functionality, and design may take place as we hear more feedback from the community! Last updated: Wed, Aug 31 2016 1:34 pm EDT

Why is shipping so expensive for international backers?

We wish that we could ship Fidget Cube worldwide for a couple bucks, but unfortunately (due to Fidget Cube exceeding certain dimensions for envelope shipping) these are the prices we have been quoted by various shipping carriers. In fact, the real shipping prices are higher than what we've listed, as we are trying to subsidize some of the cost. That being said, we're doing our very best to negotiate lower prices with these carriers so that we can make Fidget Cube even more accessible to everyone, regardless of where they may live. In the meantime, we do offer free worldwide shipping on orders of 5 Fidget Cubes or more! (Free shipping for US backers on orders of 2 Fidget Cubes or more). Last updated: Wed, Aug 31 2016 1:35 pm EDT

What are Fidget Cube's dimensions and weight?

Fidget Cube weighs approximately 1.4 oz (this may be slightly heavier in the final production version) and the body of the cube itself (not extending to the components) measures approximately 1.3 inches. Last updated: Mon, Sep 5 2016 12:37 am EDT

When do I provide my shipping details?

Kickstarter doesn't ask for shipping details when you back our project, because there's a chance that certain backers will have different addresses by the time we are ready to ship. We'll ask for your shipping details when we send out our backer survey, which will be emailed to you after the project ends and shortly before we ship. Last updated: Mon, Sep 5 2016 12:40 am EDT

When do I choose which color(s) I want?

Similarly to getting your shipping information, we'll ask for your color choice(s) when we send out our backer survey, which will be emailed to you after the project ends and shortly before we ship. Last updated: Mon, Sep 5 2016 12:40 am EDT

Will Fidget Cube help me focus?

While Fidget Cube and fidgeting has helped us personally stay focused and give more attention to tasks we're working on, the benefits of fidgeting may vary from person to person. If and when Fidget Cube is included in future research, we will post the findings as they become available. Last updated: Mon, Sep 12 2016 1:52 pm EDT

What age is Fidget Cube appropriate for?

At this time, we believe Fidget Cube will be appropriate for adults, all the way down to school-aged children. Please keep in mind, Fidget Cube contains small parts and will definitely not be recommended for children under the age of three. More details may be provided at a later date, before Fidget Cube ships. Last updated: Mon, Sep 12 2016 2:10 pm EDT

Fidget Cube is so unique! Have you got a patent on it yet?

Great question. Yep - Fidget Cube is patent pending. Last updated: Tue, Sep 13 2016 11:55 pm EDT

Shipping Updates No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://fidget-cube-a-vinyl-desk-toy.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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